Privacy Policy

1. Introduction

Welcome to Cyntra Systems Ltd ("Cyntra Systems", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://cyntrasystems.co.uk) or use any of our software products and applications (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information to operate effectively and provide a better experience. The types of information we may collect include:

A. Information You Provide Directly

• Contact Information: such as your name, email address, and any details you submit through contact forms.
• Account Information (if applicable): when creating an account in one of our applications.
• Support Requests: messages, feedback, or inquiries sent to our support email.

B. Information Collected Automatically

When you visit our website or use our apps, we may automatically collect:

• Device Information: type of device, operating system, browser type, and IP address.
• Usage Data: pages viewed, features used, access times, and referring websites.
• Cookies & Analytics Data: small text files stored on your device to improve website functionality and measure engagement.

C. Information from Third Parties

If you connect to our Services through a third party (e.g., Apple, Google, or a sign-in service), we may receive limited information as permitted by their privacy settings.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services and products.
• Communicate with you, including responding to support requests.
• Personalize user experience and enhance performance.
• Monitor usage, detect issues, and maintain system security.
• Comply with legal obligations and enforce our terms.

We do not sell, rent, or trade personal information under any circumstances.

4. Legal Basis for Processing (for UK & EU Users)

Under the UK GDPR and EU GDPR, we process personal data only when one of the following applies:

• You have given consent.
• Processing is necessary for the performance of a contract.
• Processing is necessary for compliance with a legal obligation.
• Processing is necessary for legitimate business interests, provided those interests are not overridden by your rights.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When no longer needed, your data is securely deleted or anonymized.

6. Data Security

We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

While no online system is completely secure, we take data protection seriously and regularly review our security practices.

7. Sharing of Information

We may share information only in the following limited circumstances:

• With Service Providers: who help us operate or support our Services (e.g., hosting, analytics).
• For Legal Reasons: if required by law, regulation, or government request.
• In Business Transfers: if Cyntra Systems merges, sells, or transfers assets, your data may be part of the transaction.

All partners and processors are required to handle data in compliance with applicable laws and this policy.

8. International Data Transfers

Your information may be transferred and processed outside your country of residence, including to countries that may not offer the same level of data protection.

Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on other lawful transfer mechanisms.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Restriction: Ask us to limit processing of your data.
• Objection: Object to certain processing activities (e.g., marketing).
• Data Portability: Request your data in a portable format.

To exercise these rights, please contact us at support@cyntrasystems.co.uk.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve performance.

You can control or delete cookies through your browser settings. Note that disabling cookies may affect some website features.

11. Children's Privacy

Our Services are not directed toward children under the age of 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of our Services after changes means you accept the updated policy.

13. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us: